Part Time Help Desk Technician
NCS is currently interviewing for an Part Time Help Desk Technician. Please review the Nashville Christian School Statement of Faith. Click here for a full job description, expectations, and objectives.
JOB RESPONSIBILITIES:
- Work with IT Director on various IT issues and projects
- Troubleshoot issues with student iPads, Teacher Laptops, Projectors etc.
- Use ticketing system to track issues in timely manner
- Provide first level contact and convey resolutions to customer issues
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers’ expectations
REQUIREMENTS:
- Mac, PC and iOS Management experience a plus
- Experience with Help Desk Ticketing systems
- MDM experience a plus
- Network/Wireless Management experience a plus
- Ability to deal with end users in a patient, kind manner
- Ability to problem solve and work independently
- Industry Certifications (A+, N+, Apple etc.) a plus but not required
APPLICATION PROCESS:
- Applicants must submit a non-teaching application and resume to Robbie Lewis at lewisr@nashvillechristian.org by email or regular mail. If by regular mail, please address the envelope: Nashville Christian School / Attn: Robbie Lewis / 7555 Sawyer Brown Road / Nashville, TN 37221.
- Applicants must also submit a personal statement of faith.
- For more information, contact Brian Bishop at 615-356-5600.